Monthly Archives: April 2014

Establishment of a new online payment option

Dear Valued Customer,

SILA is very pleased to announce the establishment of a new online payment option that is available to all customers.

Bank merchant services covering VISA, Mastercard and AMEX are now available through our website, just click the “Online Payment” button in the top right hand corner next to the customer login button. You will need your Account Code, which is displayed in the top right hand corner of your invoice, your invoice number and a valid Debit/Credit card. If you are wishing to pay multiple invoices we just request that you use one invoice number, but email with full remittance details.

There are surcharges to use this facility and they are 1.5% for VISA and Mastercard and 3% for AMEX.

We trust that you will find this service of benefit and if you have any questions or concerns then please contact us and we will be more than happy to assist.

Kind Regards

Michele Hart
Financial Controller

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Notification re Patricks East Swanston Dock

Dear Valued Client,

As you may be aware, there are currently major issues with Patricks East Swanson Dock.

Early on Monday morning, a straddle carrier tipped over putting the operator in Hospital. The Terminal was closed immediately for reasons of safety, and since has been intermittently closed and re-opening or operating with reduced labour.

This has caused massive congestion, that has led to many slots being cancelled – or not honoured. Last night we had delays in the order of 4-5 hours, which have continued on to day shift today.

It appears this has now lead to an industrial disputation, we have been advised the Patricks empty depot – Coode Park is now closed.

We would encourage you, if your containers are affected, to please contact your shipping line and ask for receival or delivery dates to be extended.

We are doing all we can to cover the workload, including running a extra shift early am on Friday (Anzac Day), in order to try to clear the backlog.

Should you require any further information regarding the issues at the Wharf or Coode Park, please contact your SILA Customer Service Representative.


Kind Regards

SILA Customer Service

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Update on the performance of Hutchison / SICTL Terminal

Dear Valued Clients,

As you would be aware Hutchison terminal has been operational for some months now in Sydney mainly servicing smaller island vessels.

Recently (1st Week) of April Hutchinson Terminal started receiving more significant vessels with typical container exchanges >1000 which is normal for the main Asian and Northern American services that come to Sydney.

Unfortunately their start up with the larger vessels has not been good.  Currently Hutchison do not have a rail line in service*, Rail operations are not expected to be operational in Hutchison until June 2014.

All containers tagged for rail need to be trucked from Hutchison terminal to rail terminal single truck turnarounds at Hutchison have been as bad as 7 hours per trip in the last couple of weeks.

With the above situation in mind we would strongly recommend that you take up with your shipping lines that you are concerned with the current Hutchison performance and that you will be seeking extended free time on all units ex Hutchison port until further notice.

FYI – SILA will not consider any container detention associated with containers discharged from this terminal until further notice.

We are continuing to seek ways to improve the current situation on a daily basis, however Hutchison need to improve dramatically for the industry to be able to treat this terminal in the same light as DPW or Patrick.


SILA Customer Service

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Sydney Port Service Charge Adjustment

Dear Valued Customer,

Please be advised that following a review of operating costs and current market level, Sinotrans Container Lines wishes to advice customers that effective from 1st.March.2014, our Sydney Import & Export Port Service Charge (PSC) will be adjusted and implemented as follows:

Sydney Import Port Service Charge

  • AUD 120 per 20’ container
  • AUD 240 per 40’ container

The above Import Port Service Charge will be applicable from vessel: Kota Layang v.036S, arriving Sydney 20th.Mar.2014.

Sydney Export Port Service Charge

  • AUD 109 per 20’ container
  • AUD 218 per 40’ container

The above Export Port Service Charge will be applicable from vessel: YM Busan v.040N, departing Sydney 7th.Mar.2014.
Please be guided accordingly and if you have any questions, please contact your local SILA representatives.
Yours sincerely,
Customer Service Team


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